This Privacy Policy explains what information ServoMix collects, why we collect it, how we use and protect it, how long we retain it, and the choices available to you.
Welcome to ServoMix. Your privacy is important to us. This Privacy Policy explains how ServoMix collects, uses, stores, protects and shares information when you access our website, create an account, purchase or use our services, contact support, or otherwise interact with ServoMix.
By using ServoMix services, you acknowledge the practices described in this Privacy Policy.
We collect information necessary to provide, maintain and secure ServoMix services.
Information such as your name, email address, username, country and other account details provided during registration.
Transaction references, invoice information, billing information and details relating to services purchased from ServoMix.
IP addresses, browser information, device information, authentication events, service activity, system logs and security events.
Support tickets, emails, Discord support conversations and files, screenshots or logs voluntarily submitted for assistance.
ServoMix may use collected information to:
ServoMix uses third-party payment providers, including Razorpay, to process payments.
ServoMix does not directly store complete credit or debit card details when those details are handled by the payment provider.
Payment providers may process information according to their own privacy and security policies. ServoMix may receive transaction identifiers, payment status and other information necessary to verify your purchase.
ServoMix may use cookies, local storage and similar technologies to operate the website, maintain login sessions, remember preferences, improve security and provide necessary website functionality.
Your browser may allow you to control or remove cookies. Disabling necessary cookies may affect certain website or account features.
Customers may store files, databases, websites, game-server data, bot files, mail data or other content while using ServoMix services.
ServoMix does not routinely access or inspect customer-hosted content. Access is restricted to authorized personnel and only when reasonably necessary for support, security, abuse investigations, infrastructure protection or legal compliance.
Our service-retention process begins from the applicable renewal or expiry date.
The service reaches its renewal or expiry date.
The service remains associated with the customer's account during the initial 7-day period.
The server, order or service is removed from the customer's account.
Applicable service data and backups may remain stored for the remaining 23 days.
Applicable service data is permanently deleted subject to necessary legal, billing, fraud or security retention.
The 30-day period includes the 7-day grace period. It is 7 days + 23 additional days = 30 days total from the original renewal or expiry date.
Automatic or service backups are included within this retention framework where applicable.
Access to customer-hosted data is limited to authorized ServoMix personnel.
When access is required for customer-requested support or another permitted purpose, personnel should limit their review to the specific customer data reasonably relevant to the request or issue.
If ServoMix receives a legitimate report concerning phishing, malware, scams, attacks, copyright issues, prohibited activity or another security concern, authorized personnel may inspect the relevant service or data when reasonably necessary to verify the report.
Access should remain limited to information relevant to the investigation. Confirmed violations may result in appropriate action including service suspension or termination under ServoMix policies.
ServoMix does not sell customer personal information as a normal business practice.
Information may be shared where reasonably necessary with service providers that help operate ServoMix, including:
ServoMix uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, misuse or loss.
These measures may include access restrictions, authentication systems, monitoring, secure connections and infrastructure security controls.
No method of electronic transmission or storage can be guaranteed to be completely secure.
Customers may request deletion of their ServoMix account. Active services must first be cancelled or terminated.
Applicable service data continues to follow the 30-day retention policy described above.
ServoMix may retain certain records where reasonably necessary for billing, accounting, fraud prevention, security, dispute resolution or legal obligations.
ServoMix may retain support tickets, email conversations, Discord support conversations and troubleshooting information provided by customers.
These records may be used to resolve issues, maintain support history, prevent fraud or abuse, address disputes and improve customer support.
Access to support information is restricted to personnel who reasonably require it for their role.
Customer information or service data may be processed or stored in different countries depending on the selected service location, infrastructure provider, payment provider or other third-party service used by ServoMix.
ServoMix takes reasonable measures to protect information regardless of where applicable processing occurs.
Depending on applicable law, customers may have rights regarding their personal information, including the ability to request:
Some requests may be subject to identity verification and lawful retention requirements.
ServoMix services are intended for individuals aged 18 or older.
Individuals under 18 may use ServoMix services only with the permission and appropriate supervision of a parent or legal guardian.
ServoMix may update this Privacy Policy when services, infrastructure, business practices, providers or applicable legal requirements change.
The latest version will be published on this page with an updated revision date. Where appropriate, important changes may also be communicated through the website, customer account or email.
If you have questions about this Privacy Policy, your personal information, or a privacy-related request, contact ServoMix support.
Our support team can help with privacy-related questions, account information and data requests.