This Refund Policy explains when ServoMix customers may be eligible for a refund and how refund requests are reviewed. Refunds are available only under the specific conditions described below.
ServoMix does not provide refunds simply because a customer changes their mind, no longer needs a service or decides to stop using a purchased service.
Refund eligibility is based on verified service-related issues and the conditions described in this policy.
ServoMix offers two refund types: Time-Period Refund and Full Refund. Each has separate eligibility conditions.
A Full Refund can only be considered when a qualifying ServoMix service experiences continuous downtime for more than 6 hours and the outage is caused by ServoMix.
The outage must be verified and must not fall under an excluded maintenance event.
Scheduled or announced maintenance does not count toward the 6-hour downtime requirement and does not qualify for a refund.
ServoMix provides two forms of refund depending on the nature of the issue, verification by staff and the circumstances of the affected service.
A partial refund based on the remaining unused service period, approved only after ServoMix staff verifies a serious service issue.
A refund of the full eligible payment when the qualifying issue is caused by ServoMix and the applicable downtime requirement is met.
A Time-Period Refund may be approved when ServoMix staff verifies that a customer is experiencing a serious service-related issue and determines that a partial refund is appropriate.
This refund is calculated according to how long the customer has already used the service.
A Full Refund may be approved when the qualifying service failure is caused by ServoMix and the applicable service has experienced continuous downtime for more than 6 hours.
The qualifying issue must be caused by ServoMix or the infrastructure directly managed for the affected service.
The affected service must remain continuously unavailable for more than six hours.
Scheduled or announced maintenance is excluded.
When all Full Refund requirements are satisfied and the request is approved, the eligible service payment may be refunded in full.
A refund will generally not be provided where the refund conditions described in this policy have not been met.
ServoMix may perform scheduled or announced maintenance to improve service security, performance, reliability or infrastructure.
Downtime caused by scheduled or announced maintenance is excluded from refund eligibility and does not contribute to the more-than-6-hour downtime requirement.
Refund requests should be submitted through an official ServoMix support channel so that our staff can review the affected service and investigate the reported issue.
Open a support ticket and identify the affected service.
Describe the problem and when it began.
ServoMix reviews relevant logs, service status and information.
Staff determines whether the request meets this policy.
When a refund request is approved, ServoMix will process the applicable refund through the available payment-processing method connected with the original transaction, where supported.
Payment processing and the time required for the refunded amount to appear may also depend on the payment provider or financial institution involved.
Services suspended, restricted or terminated because of abuse, fraud, malicious activity, non-payment or a violation of the ServoMix Terms of Service are not eligible for a refund solely because access to the service was removed or restricted.
Read our Terms of ServiceServoMix may update this Refund Policy when necessary to reflect changes in services, operational practices, payment processes or policy requirements.
The latest version will be published on this page with the updated revision date.
If you believe your service qualifies for a refund or you need clarification regarding this policy, contact ServoMix support.
If you need help regarding refunds or your service, our support team can review your case.